Currently we only ship to Canada. All orders are shipped via the most economical method [usually Canada Post Expedited Parcel] and will include a tracking number. Ensure your shipping address is correct (we don't know where you live or if you made a typo). You make a mistake on the address, any extra costs are on you, should we mess up a shipment, those extra costs are ours. Our $5 Flat Shipping rate is good for up to 1/2 pound of product, which is a heck of a lot [alpaca is really light]. We make every attempt to ship the same day payment is received [as long as the Post Office hasn't closed]. We are not responsible for any delays in shipping incurred by Canada Post and not responsible for the collection or payment of any destination charges (including duties, brokerage fees and taxes, these are the responsibility of the customer).
FREE PICK-UP
On-line purchases can be picked up in-person free of charge at the Ranch Store. These need to be paid for on-line, and purchase receipt must be brought to the Ranch Store (so we don't wrongly give your purchase to someone else) during regular Ranch Store hours (or by appointment). We reserve the right to discontinue this service at any time.
FREE COUNTY-WIDE DELIVERY
On-line purchases made by residents of Prince Edward County, ON (AKA: PEC, "The County") may choose this shipping option at checkout. We will personally deliver your order, providing it is paid in full, and destined for an address in The County. Arrangements should be made to have someone at the address to ensure receipt or arrange a secure drop-off area, as we cannot be held liable or responsible for packages dropped off that go missing. We reserve the right to discontinue this service at any time.
Product Returns & Exchanges
All sales are final and we cannot accept returns or exchanges on any purchases. Our products are either imported directly from Peru, crafted locally by hand, or processed in local artisanal fibre mills. As such our inventory of individual products is limited, continually changing, and subject to slight variations/differences.
Privacy & Security
WHAT INFO DO WE COLLECT? We collect information from you when you register on our site, place an order or subscribe to our newsletter. You may be asked to enter your: name, e-mail address, mailing address or phone number.
WHAT DO WE USE IT FOR?
The information we collect from you may be used in one of the following ways: process your orders, provide/improve customer service, improve our website, and send periodic emails.
WE PROTECT YOUR INFO All supplied personal information (e-mail address, mailing address & phone number) is stored in our secure website database. All payment transactions are handled by Paypal, using their security and systems. We never see/receive your Paypal, credit card, or debit card information, just your transaction payment.
WE USE COOKIES Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
YOUR INFO IS YOUR INFO We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
3RD PARTY LINKS we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
CONSENT & CHANGES By using our site, you consent to our online privacy policy. Should we change or update our privacy policy, the changes will appear on this very page.